MICHELLE G. ABUGAN

Blk 132 Bedok North Street 2

#10-81 Singapore 460132

Contact number: (+65) 9150 8631 / 8383 5244

E-mail Address: chelabugan@gmail.com

 

 

Objective:

• To contribute something unusual that our client/customer will remember us and as a result, they will come back and take our service all over again.
• To enhance my career growth and abilities as well; widen my knowledge in Hospitality Industry and to become a competitive one when it comes to my chosen field.

 

EDUCATIONAL BACKGROUND:

                                                                                        

TERTIARY:        Bachelor of science Major in                        2000-2004

                             Hotel and Restaurant Management           

                             San Sebastian College Recoletos

                             Claro M. Recto Avenue, Manila

SECONDARY:   Our Lady of the Pillars Institution               1996-2000

                             Cauayan, Isabela

PRIMARY:         Isabela Colleges                                            1990-1996

                             Cauayan, Isabela

                             SALUTATORIAN

 

TRAINING ATTENDED:

 

Retail Management:                          RETAIL MANAGEMENT TRAINEE

                                                            Starbucks Coffee Pte. Ltd.

                                                            #401 Commonwealth Drive #01-04/05

                                                            Haw Par Technocentre Singapore 149598

                                                            # (65) 6513 7500 Fax: 6513 7550

Assistant Store Manager:                 FSM TRAINING BATCH 146

                                                     Greenwich Pizza Corporation

                                                            Jollibee Center Sn. Miguel Avenue Ortigas

                                                            Center Pasig City

                                                     April 13 – June 28, 2005

Food Attendant:                                Manila Diamond Hotel

                                                     Roxas Blvd. cor. Dr. J Quintos, Manila

                                                     November 25, 2003 – February 07, 2004

Food Server:                                      L’ Incontro Italiano Ristorante

                                                     108 N. Garcia Street Makati City

                                                     December 03-16, 2004

 

 

 

WORK EXPERIENCE:

 

Assistant Store Manager       

Starbucks Coffee Pte. Ltd.

#401 Commonwealth Drive #01-04/05

Haw Par Techno Centre Singapore 149598

September 18, 2008 – February 03, 2010

·         Contributes to Starbucks success by assisting the store manager in executing store operations and implementing company programs. Assists and supervises a team of store partners to create and maintain the Starbucks Experience for our customers and partners. Plan, identifies, communicates and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations. Able to read Profit Net & Loss, and able to do action plan according to the results of the data’s provided for the financial statements. Utilizes and provides direction to partners on the use of operational tools to achieve operational excellence results and results oriented. Responds to immediate store needs. Manage the risk to drive the business forward.

Manage ordering items, as well managing store wastages. Assists Store Manager in monthly inventories. Hiring partners to become a part of our team with dignity and respect. Checking for the confirmation for Part-time Partner's Payroll. Filing of documents. Barista.

 

 

 

Assistant Outlet Manager:

IL Caffe Di Roma Kiosks Pte. Ltd.

Terminal 2 Transit Departure Areas

Changi Airport, Singapore

February 26, 2008 – July 8, 2008      

• Manage the whole outlet, cleanliness, foods, services. Checking the stocks, ordering and receiving. Monitoring sales. Do cost control. Barista

 

 

 

Assistant Store Manager:                  

Greenwich Cauayan / DEE-Y VENTURES CORP.

GHP Building Rizal Avenue

Cauayan City, Philippines

April 13, 2005 – February 15, 2007   

• Manage the whole Outlet Functions in Cost Control. Do Sales Analysis, Planning, Budgeting. Do ordering and receiving deliveries of the stocks. Manpower Scheduling. Conduct on the job training to staff. Supervise the staff and the whole outlet, concerning: Cleanliness, Foods, Manpower, and Service

 

 

 

 

Outlet Cashier cum Front Desk Officer (Reservation): 

Manila Diamond Hotel

Roxas Blvd, cor. Dr. J Quintos, Manila, Philippines

April – October 2004

• Knowledgeable in using Opera systems. Accepting Reservations. Handling Cash Control. Perform General Auditing, such as: Function, Banquet Service, Catering, Wedding, Christening, Birthdays. Preparing of Financial, Management Reports, Handling Banking and Audit Matters. Assists Customers

 

Food Attendant:        

Brownies Fried Chicken

Cauayan, Isabela, Philippines

March-May 2000

• Serving and Assist Customers. Taking orders of the customers. Handling kitchen works.

 

 

 

PERSONAL DATA:

Age:                                 26 years old

Date of Birth:                 November 16, 1983

Civil Status:                    Single

Height:                            5’5”

Weight:                           120 lbs.

Religion:                          Christian

 

 

 

CHARACTER REFERENCES:

Mrs. Corazon Reyes                                                 Mr. Carlito Alberto              

Head College of HRM and TOURISM                     Cashier Supervisor                 

San Sebastian Recoletos                                             Manila Diamond Hotel

                                                                                    Roxas Boulevard Manila

                                                                                    Tel. # 528-3000 loc. 1105, 1121

                                               

Ms. Catherine Czarina S. Dy                                   Mr. Jason Marqueta

Managing Director/Franchisee                                Area Manager

Dee-y Ventures Greenwich Cauayan.                                    Greenwich Pizza Corporation

CP No. 0917-8940559                                                CP# 0918-9453220

Tel. No. (078) 652-1672,

 

Mr. Preston Chang                                                   Mr Herman Arif

IL Caffe Di Roma Kiosks Pte.Ltd.                          Starbucks (S) Pte Ltd

Director                                                                      Store Manager Starbucks Northpoint

HP# +659093-4788                                                    HP# +65 9190 501

 

 

SEMINARS ATTENDED:

 

Active Selling Marketing                                          Red Cross Training

Jollibee Center Sn. Miguel Ave.                                 Jollibee Center Sn. Miguel Ave.

Ortigas Center Pasig City                                           Ortigas Center Pasig City

April 06-07, 2006                                                        July 26-28, 2005

 

How to build up a                                                      Familiarization Tour

Profitable Restaurant Business                                Fontana Resort,

Westin Philippine Plaza Hotel                                    Country Club and Concored Hotel

August 09, 2003                                                         Clark Pampanga and Baguio City

                                                                             January 16,17,18, 2003

 

Nestle Cooking Demonstration                                Exposure Tour to Tagaytay

Nestle Philippines,                                                      Highlands/Gourmet Farm

Rockwell Makati City                                                 Tagaytay City

November 24, 2002                                                    September 24, 2002

 

Familiarization in                                                      Pre-Chefs on Parade

Resort Operation and Management                        San Sebastian College

Forest Hills Resort Subic, Zambales                           Recoletos Manila

September 5, 6, 7, 2002                                              August 2002

                       

Exposure to Hotel Buffet Service                            Bar Exhibition Demonstration

New World Hotel Renaissance                                 Hutu’s Hut Bar and Restaurant

Makati City                                                                Makati City

December 18, 2001                                                     August 11, 2001

           

Quantity Food Production,                                      Exposure to Hotel Service

Design and Layout                                                    Manila Peninsula Hotel

Kenny Rogers Roasters                                              August 2000

Quezon Avenue

September 11, 2001

 

Basic Wine Knowledge                                             Nestle Cooking Demonstration

& Appreciation                                                          Nestle Philippines,

Casa Blanca Hotel Intramuros de Manila                   Rockwell Makati City

July 20, 2001                                                               July 14, 2001